Capital One to eliminate 400 American jobs near Chicago as customers forgo human customer support

Capital One to lay off 400 employees near Chicago as customers forgo human customer support

Capital One will lay off 400 call-center employees at a suburban Chicago office as customers eschew the phone for automatic digital support.

The cuts will occur at the banking company’s Rolling Meadows office, according to the Chicago Tribune. Most of the layoffs will happen within service operations, which supports the credit card call center.

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